Shipping policy
Processing time. Everything is made in Los Angeles. Please allow up to two weeks for your order to ship. You will get a tracking number by email the moment it does. Orders are fulfilled in the order they are received.
We do not offer expedited or guaranteed-date delivery. The shipping options at checkout cover transit time only, after your order has been made and dispatched. They do not shorten the processing time above.
Rates. Standard shipping is free on United States orders over $100. Below that, live USPS rates are shown at checkout. International orders pay shipping at checkout.
Tracking. Every order gets a tracking number by email once it ships. If you did not give us an email address at checkout we have no way to send it, so please make sure it is correct before you order.
Once it ships. After a package is handed to the carrier it is in their hands. B.U.M. Equipment Clothing and its affiliates are not responsible for packages that are lost or stolen in transit. If tracking shows a problem, contact USPS first, as they can tell you far more about where a package actually is than we can. We are glad to help you chase it. If the item itself arrives damaged or defective, that is covered by our refund policy.
International. We ship worldwide. Delivery outside the United States takes longer. Import VAT, customs duties and any other charges are set by your country, not by us. They are not included in what you pay at checkout. Your carrier will normally collect them before delivery, and most carriers add a handling fee of their own on top. These charges are the customer's responsibility.
Address changes. Please check your shipping address before completing checkout. If it is wrong, email Support@bumequipmentclothing.com within 1 hour of purchase with the subject line "Shipping Address Change" and your order number. After that we may not be able to change it, and reshipping a package returned to us is at the customer's cost.
Questions about shipping can be sent to Support@bumequipmentclothing.com.